Why after-hours response matters
A walk-in cooler or freezer that fails at 11pm on a Saturday doesn't wait for Monday morning. Every hour of downtime is inventory at risk.
What counts as an emergency
- Walk-in cooler or freezer that's stopped cooling or is rising in temperature
- Compressor that's shut down completely or is smoking/burning smell
- Ice machine failure during a service-critical shift
- Any refrigeration failure where product loss is actively happening
What happens when you call after hours
- A real person answers and takes down what's happening with the unit
- You're given an honest estimated arrival window
- The technician confirms the after-hours rate before dispatch
- Diagnosis happens on-site, and you approve the repair and price before work starts
Frequently asked questions
Is someone actually available at 2am for an emergency?
Yes. Emergency calls are answered 24 hours a day, including nights, weekends, and holidays.
Does emergency after-hours repair cost more?
After-hours dispatch typically carries a higher rate than a scheduled daytime visit, which is standard across the industry. You'll be told the rate before dispatch.